Sunday, June 12, 2005

RE: my flight to boston

To my surprise, JetBlue wrote me back:

Hello Sara,

Thank you for your email, and for taking the time to let us know of your discomfort during your recent JetBlue flight. We certainly recognize this was an uncomfortable situation.

We make every attempt to seat our larger customers in a row that might allow them to have two seats. However, when a flight like yours is full, we do not always have that option.

As an expression of our sincere apologies, we have issued you an electronic JetBlue voucher in the amount of $134.00. Your voucher is good for any of our destinations and is valid for one year. When you are ready to use your voucher, please give us a call at 1-800-JETBLUE. Give the confirmation number from your original flight, your voucher code and voucher number to one of our crewmembers.

We genuinely value your patronage, and your comments. We have forwarded your message to our Customer Service Manager for review so we might find an alternate solution to this situation and to better serve you in the future.

We look forward to a future opportunity to welcome you aboard JetBlue so that we may regain your confidence.


Regards,

Peggy
Customer Commitment Crew

I hate being the complaining type, but in this situation, I was pleasantly surprised by their proactive response.

1 Comments:

Blogger Kristen said...

good for you!

7:07 AM  

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